Production & Shipping Policy

Production time

Production time varies by product, specification and quantity. As a general guide, production takes approximately 4 business days, with the actual schedule confirmed for your order.

The order confirmation will state when production is scheduled to start, including any required payment, artwork approval or specification confirmation. Products that require a different production schedule will be quoted individually.

Sample delivery

Estimated sample shipping time is approximately 7 business days after dispatch. Sample preparation or custom sample production, where required, is separate from shipping time and will be confirmed with your sample request.

Please read our Sample Policy for sample types, fees, approval and any agreed credit towards a bulk order.

Bulk order delivery

Bulk order shipping time depends on the transport method selected, the destination and the available route. As a guide, air shipping takes approximately 7 business days after dispatch. Transit times for other shipping methods will be confirmed in your quotation or shipping arrangement.

Production and shipping are separate

Production estimates cover making the goods. Shipping estimates cover transit after dispatch. Please allow for both stages when planning your order. Any additional sample preparation, order approval, customs clearance or local delivery time will depend on the specific order and route.

All lead times are estimates unless a specific delivery commitment is agreed in writing. Carrier schedules, public holidays, customs inspections and other transport conditions can affect delivery. Contact us before ordering if you have a fixed deadline.

Shipping costs and import charges

Shipping charges depend on the destination, parcel or shipment size and weight, and selected transport method. Your quotation or order confirmation will specify the agreed shipping charges and delivery terms.

Responsibility for customs clearance, import duties, taxes and other destination charges will be stated in the agreed quotation and delivery terms. Please check these details before confirming the order.

Delivery details and damaged goods

Please provide complete delivery and contact details and tell us about any changes before dispatch. Changes after dispatch may affect delivery time and cost.

If goods arrive damaged, contact support@stowliva.com within 7 calendar days after delivery to request a return. See our Returns, Refunds & Exchanges policy for the process.

Contact

Email: support@stowliva.com
WhatsApp: +86 17880328929
Business hours: Open 24 hours a day, 7 days a week.