Privacy Policy

Who we are

STOWLIVA is the trading brand of Guangzhou Zengcheng District Tengshijia Trading Firm. This policy explains how we handle personal information in connection with stowliva.com, product enquiries, sample requests and orders.

Business address: Room A93, 3rd Floor, No. 1 Shayuan Middle Road, Licheng Subdistrict, Zengcheng District, Guangzhou, Guangdong, China.
Email for privacy questions or requests: support@stowliva.com
WhatsApp: +86 17880328929
Business hours: Open 24 hours a day, 7 days a week.

Information we collect

Depending on how you interact with us, we may collect:

• Contact and business details, including your name, email address, telephone or WhatsApp number, company name and destination country.
• Enquiry and order information, including product specifications, quantities, artwork links or files you provide, correspondence, billing and delivery details, and after-sales requests.
• Payment records, including invoice references, transfer confirmations and information needed to reconcile bank payments or arrange an agreed refund. Please do not send bank passwords, login credentials or card security codes.
• Newsletter preferences and the information you submit when requesting email updates.
• Technical and usage information, such as your IP address, browser and device information, pages viewed, referral information and interactions with website features. The information collected depends on the tools enabled and your settings.

How we use information

We use information to answer enquiries, prepare quotations, assess artwork and specifications, arrange samples, process orders and payments, organise delivery, and handle returns and other support requests.

We also use relevant information to operate and protect the website, understand how visitors use it, maintain business records and meet legal obligations. Where you request marketing updates, we use your contact information to provide those updates. You can withdraw that request by emailing support@stowliva.com.

Where applicable data protection law requires a legal basis, processing may be based on steps requested before a contract or performance of a contract, legal obligations, consent, or legitimate interests such as website security and responding to business enquiries. The appropriate basis depends on the activity and applicable law.

Service providers and other recipients

Information may be shared with providers that support website operation, hosting, email, measurement, payment processing through banks, production, shipping and professional advice, to the extent relevant to their work. For example, a carrier needs delivery details, while a production partner may need the approved artwork and product specifications.

Our website uses WordPress, WooCommerce and Contact Form 7. Public pages also load Google tags through Site Kit and a Hostinger Reach integration. The information these integrations receive depends on their configuration and the features you use. Their privacy information is available in the Google Privacy Policy and Hostinger Privacy Policy.

Information may also be disclosed where required by law or necessary to address a legal claim or protect against fraud or misuse.

Cookies and similar technologies

The website and its integrations may use cookies, local storage and similar technologies for site functions, session or preference handling, measurement and attribution. Different technologies have different purposes and retention periods.

You can manage or delete cookies through your browser settings. Restricting cookies may affect some website functions. Browser controls do not necessarily prevent all information from being transmitted when a third-party script loads. Contact us if you have questions about the website's technologies or your choices.

See our Cookie Policy for further information about these technologies, providers and related choices.

International handling of information

STOWLIVA operates from China. Depending on your location and the providers involved, your information may be processed in China or other countries. Data protection rules may differ from those in your country. Where applicable law requires safeguards for an international transfer, the relevant safeguards must be in place. You may contact us for information about transfers involving your data.

How long information is kept

Retention depends on the purpose of the record. Enquiry records are kept for handling and following up on the enquiry; order, payment and shipping records are kept for fulfilment, after-sales support and applicable accounting or legal requirements. Marketing preferences are retained to administer your choices, including requests to stop receiving updates. Technical records are retained according to the relevant system settings and operational needs.

Relevant factors include an ongoing customer relationship, outstanding support requests, statutory recordkeeping duties and unresolved disputes. Contact us for information about a particular record or to request deletion where available under applicable law.

Your choices and rights

Depending on the law that applies to you, you may have rights to access, correct or delete information, restrict or object to processing, receive a portable copy of certain information, or withdraw consent. Some records may need to be retained to meet legal obligations or resolve an outstanding matter. Withdrawal of consent does not affect processing lawfully carried out beforehand.

Email support@stowliva.com to make a request. We may need enough information to verify your identity and locate the relevant records. You may also have the right to complain to the data protection authority in your country or region.

Updates

We may update this policy as our services, tools or practices change. The published version will show its effective or last-updated date.