Payment & Order Terms

Payment method

STOWLIVA currently accepts payment by bank wire transfer (T/T) only. Credit cards, PayPal and other payment methods are not currently available.

Please use the bank details provided on your confirmed pro forma invoice or other written payment instructions issued by STOWLIVA. Include your invoice or order number as the payment reference so we can identify the transfer.

Payment amount and schedule

The invoice or written order confirmation will state the currency, amount due, payment deadline and any agreed deposit or balance arrangement. No standard deposit percentage or credit period applies unless it has been agreed for your order.

Bank processing can take additional time. A transfer receipt helps us trace a payment but does not by itself confirm that funds have reached the receiving account. Payment status and the production start date will be confirmed according to your agreed order terms.

Any sending, intermediary or receiving bank charges and the amount expected to reach the receiving account should be agreed before payment.

Confirming your order

Before confirming an order, please check the product type, dimensions, materials, colours, artwork, quantity, price, delivery details and any sample or production requirements. The confirmed quotation, approved specifications and pro forma invoice record the commercial terms agreed for your order.

Custom artwork and sample approval

Where custom artwork or a sample approval is required, we will confirm the approval stage in writing. Please review the proof or sample for spelling, wording, logo placement, dimensions, colours, material, finish and any other specified details before approving it.

An approval should identify the final file, proof or sample version. Please do not assume that an earlier draft or a request for a quotation authorises production. The order confirmation will record the approval and payment conditions that apply before production starts.

Digital screens and photographs can display colours differently from physical materials. Any required colour reference, print tolerance, material tolerance or critical performance requirement should be recorded in the approved specification. This does not excuse goods that fail to match the agreed order.

Existing or standard samples may demonstrate a material or process without representing every feature of your final product. For sample fees, delivery and the scope of a sample approval, see our Sample Policy.

Customer artwork and intellectual property

Please provide artwork, trademarks and other content that you own or have permission to use for the order. Supplying artwork authorises STOWLIVA and the production providers involved in the order to use it for quotation, proofing, sampling, production and fulfilment of that order. This permission does not transfer ownership of your artwork or grant permission to publish it as a customer case study or use it for unrelated marketing.

Order changes and cancellation

Contact support@stowliva.com as soon as possible if you need to change or cancel an order. Sending a request does not by itself confirm that production or dispatch has stopped; please obtain our written confirmation.

• Before artwork approval or production: We will check the order status and confirm whether the requested change or cancellation can be made, including the treatment of any work already authorised.
• After artwork approval but before production: Changes may require a revised proof, revised quotation or new approval. We will confirm any effect on price and schedule before carrying out additional work.
• After production has started: We will check whether work can be stopped or changed. Materials already committed, completed setup and work already carried out may affect the available options. Any proposed charge or deduction must be explained with reference to the terms agreed for the order and applicable law.
• After dispatch: We will review whether a delivery change, return or other arrangement is available. Carrier restrictions and additional transport costs may apply and will be confirmed with you.

We will confirm the accepted change or cancellation, any revised delivery date, and the amount and timing of any refund in writing. No automatic cancellation percentage or blanket non-refundable deposit is created by these terms.

Pricing, bank fees and import charges

The quotation or invoice should identify the product price, currency, shipping charges and delivery terms. It will also state which taxes, duties, customs services and bank charges are included or excluded, where applicable. Please ask us to clarify any unlisted charge before paying. These terms do not automatically treat all shipments as duty-paid or assign all import charges to the buyer.

Delivery and after-sales support

Production and shipping are separate stages. Please read our Production & Shipping Policy for estimated timing and our Returns, Refunds & Exchanges policy for damage-related returns.

If you receive unexpected instructions to change a beneficiary or bank account, contact us through a previously verified contact channel before sending payment.

Contact

Email: support@stowliva.com
WhatsApp: +86 17880328929
Business hours: Open 24 hours a day, 7 days a week.
Website: https://stowliva.com/