Sample Policy

Choosing a sample

Samples can help you assess a material, size, print method, finish or packaging construction before confirming a bulk order. Please tell us which features you need to check so we can confirm the appropriate sample and its availability.

Depending on the product and request, a sample may be an existing reference, an unprinted sample, a material selection or a custom sample made to an agreed specification. A reference sample does not automatically represent the artwork, dimensions or complete construction of your final order.

Sample fees and shipping costs

Sample availability, sample or preparation fees, shipping costs and any applicable destination charges will be quoted before you confirm the request. Payment is currently accepted by bank wire transfer (T/T) only.

Samples are not automatically free. If a sample fee can be credited towards a later bulk order, the amount, eligible products, order requirements and any time limit must be confirmed in writing before the sample is ordered. No automatic credit applies without that agreement.

Preparation and delivery

Estimated sample shipping time is approximately 7 business days after dispatch. Any preparation time or custom sample production is separate and will be confirmed for your request. The general production estimate for products is approximately 4 business days, but a custom sample may require its own schedule.

Destination, carrier schedules, customs clearance and holidays can affect delivery. Tell us about any deadline before confirming a sample request. For further delivery information, see our Production & Shipping Policy.

Reviewing and approving a sample

Review the features the sample was intended to demonstrate, including dimensions, material, colour reference, printing, finish and use with your product. Please report questions or requested changes before approving the bulk order.

Where approval of a custom sample is part of the order process, we will record the approved version and any agreed tolerances or remaining changes. Approving an existing material sample does not by itself approve separate artwork or specifications. Changes after approval may affect costs and the production schedule; see our Payment & Order Terms.

Damaged samples and other issues

If a sample arrives damaged, contact us within 7 calendar days after delivery to request a return. Please provide the sample or invoice reference, delivery date and a description or photos of the problem where available. Our Returns, Refunds & Exchanges policy explains the process.

If a sample is unsuitable for your intended application or differs from an agreed sample specification, contact us so we can assess the issue. A request for a different material or design does not automatically create a right to a free replacement sample.

Contact

Email: support@stowliva.com
WhatsApp: +86 17880328929
Business hours: Open 24 hours a day, 7 days a week.